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Zulu Dawn Lt Col Pulleine Lord Chelmsford assures us that there is no way the Zulu can get around us without our knowing. Col Durnford Zulu generals have a nasty habit of doing the unexpected It might be wise to picket the hills
 
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 New Book on AW Durnford

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timothylrose



Posts : 58
Join date : 2013-09-07

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyThu Sep 19, 2019 3:12 pm

Thanks for that Julian - I will get back to Amazon then and at least hopefully get my tin back on the-m - they have 2 days in which to reply and the mail was sent yesterday so will copy in whatever they come back with as you say it has rathered soured the anticipated publication - maybe they need to withdraw all the copies still available on amazon / fleabay etc
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Frank Allewell

Frank Allewell

Posts : 7275
Join date : 2009-09-21
Age : 72
Location : Cape Town South Africa

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyThu Sep 19, 2019 3:22 pm

Unfortunatly from Cape Town its 53 pounds to return them Add that to the 53 it cost to get them here and the actual book cost makes it financially impractical for me.

ita fiat, quia anima est
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Julian Whybra



Posts : 2182
Join date : 2011-09-12

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyThu Sep 19, 2019 5:10 pm

Does amazon not do free returns from SA?
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Frank Allewell

Frank Allewell

Posts : 7275
Join date : 2009-09-21
Age : 72
Location : Cape Town South Africa

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyThu Sep 19, 2019 5:42 pm

Direct order from xlibris via DHL so no DHL refund or free return
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krish



Posts : 61
Join date : 2015-01-30
Location : Australia

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyFri Sep 20, 2019 1:13 am

The books are just being finalised, and I have been assured anyone who has been affected will be receiving them. They were on preorder. I will personally reimburse anyone if there is a concern. There were 350 photos of unsorted pages of the Evidence file, of both typewritten and hand written notes, some files contained both, some files included the source documents, other files were missng the source documents used. So many different people contributed during the years they were created, and it seemed logical to sort the evidence into a chronological order and link it to the contributor. It would also appear that whoever had the documents for typing, just typed individual pages, then those loose pages became dislodged. I have sorted it in the best practical way, as papers have been put into folders, with a number on the front, and in many cases what is contained in the packet is nothing at all like the contents. It is not a military history, but contains military history, it is a non-fiction family history story, of the mysteries associated with the death of a person, set in a time period that few people know about, pertaining to an event few people know about relative to a person and his family, that few people know about. Trying to recreate the person involved, the setting and background was rather difficult. While it would be nice to include those photos, it is not possible, due to the quality. A couple though have been included. It was commented to me, way back, when I didn't know which path to follow, that the findings were very historical, and should be told. If I knew how difficult that would transpire to be, my decision may have been totally different.
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http://www.edurnford.blogspot.com
rusteze

rusteze

Posts : 2881
Join date : 2010-06-02

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyFri Sep 20, 2019 10:40 am

Well said Kriss. There is a danger of throwing out the baby with the bathwater here. yes of course it is annoying when the publication does’t go smoothly but that will sort itself out. It is obvious, even from the pre publication draft that we have a new set of material from which to work and that is a rare occurance these days. I am sure that others in the community will put their minds to that task as well.

Steve
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timothylrose



Posts : 58
Join date : 2013-09-07

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyFri Sep 20, 2019 5:56 pm

Amazon have put the ball firmly back in the Book Depository's court as they were the seller that actually received payment for the two volumes - I have had two e mails from them trying to identify the books I have from the ISBN numbers given in them from Xlibris - but not offers of any refunds or replacements made from anyone to date.
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1879graves

1879graves

Posts : 2955
Join date : 2009-03-03
Location : Devon

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyFri Sep 20, 2019 7:50 pm

Hi All

Just to clear things up, are we saying both books have issues or just one?

1) Isandlwana to Chatham or 2) Chatham to Isandlwana or both.

Hi timothylrose
Could you please keep us updated as I have also purchased both books from the Book Depository.

Andy
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http://zuluwar1879.tribalpages.com
rusteze

rusteze

Posts : 2881
Join date : 2010-06-02

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyFri Sep 20, 2019 11:26 pm

Both volumes have been issued and amazon have offered me a refund.
Steve
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timothylrose



Posts : 58
Join date : 2013-09-07

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptySat Sep 21, 2019 7:23 am

I'll try Amazon direct then - they put me onto the Book Depository - here is their response as of this morning:

I’m afraid as we do not hold stock on site, we are unable to physically check this for you and unfortunately we have not been able to find out any additional information online or from the publisher. I’m sorry we couldn’t be of more help.

W hen I attempt to talk direct to Amazon the automated response sends my correspondence direct to the seller - the Book Depository

You are not eligible to request a refund

Sorry, this order is not eligible for a refund under the A-to-z Guarantee because you have not yet submitted a return request to the seller. Please request a return via the Online Returns Centre and allow the seller two days to get back to you.

Seem to be caught in a loop sadly


Last edited by timothylrose on Sat Sep 21, 2019 7:38 am; edited 2 times in total
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Julian Whybra



Posts : 2182
Join date : 2011-09-12

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptySat Sep 21, 2019 7:29 am

I also heard this morning from Amazon that my refund has gone through.
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timothylrose



Posts : 58
Join date : 2013-09-07

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptySat Sep 21, 2019 7:43 am

Done a further request to Amazon via their online returns centre - this is the reply:

The seller will review your return request within 48 hours.

This item was sold and shipped by an Amazon seller, Book Depository. If your return is approved, the seller will email you instructions for how to ship your return.
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timothylrose



Posts : 58
Join date : 2013-09-07

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyFri Sep 27, 2019 10:28 am

Just an update on this one - after a fair bit of discussion I have had the cost price of 61.99 GBP refunded to my bank direct from Amazon - I was lucky that I bought via amazon.co.uk and spent several long conversations with their Customer Services centre explaining the Sales of Goods Act, fit for purpose etc to them - they made a special exception for my case as I wasn't covered by their A - Z Guarantee as they didn't sell direct to me but through a 3rd party. I also found that writing customer reviews pointing out how they (Amazon) weren't willing to help - although not published were being added to my file and gave some weight to my argument. Where does it leave things - well Amazon have about 20+ copies of each volume still available for sale as we speak - and Xlibris are also offering the incorrect books for sale currently. I am not sure at what point we will have the current crop of books withdrawn or taken out of circulation and I have little confidence that Xlibris will actually honour anything they say about publishing correct volumes in October (just google them to see what I mean) Maybe Kris can offer some thoughts on the way ahead - seems a real shame after all that effort things aren't running smoothly.
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krish



Posts : 61
Join date : 2015-01-30
Location : Australia

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptySat Sep 28, 2019 2:34 am

Thanks Tim, the books are now ready to be printed. I won't bore anyone as to the problems since 2015. Also, I don't know why, but I cannot respond here other than on my desktop, and not on my tablet, as I was able to do previously.
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http://www.edurnford.blogspot.com
bill cainan



Posts : 221
Join date : 2011-09-19

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptySat Oct 19, 2019 8:27 pm

Like Julian, I sent my books back to Amazon and got a refund. There seemed to be and indication that they would be re-published on the 12th October - but that date has now come and gone ! Has anyone got any idea as to when the amended versions will be out ?
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SRB1965

SRB1965

Posts : 722
Join date : 2017-05-13
Age : 54
Location : Uttoxeter - the last place God made and he couldn't be bothered to finish it.....

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyYesterday at 8:34 am

Bill......its you...how you going on mate?

Cheers

Simon
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Julian Whybra



Posts : 2182
Join date : 2011-09-12

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyYesterday at 8:41 am

Yes, good to hear from you Bill!
My credit card statement shows I was reimbursed in full from Amazon.
The date I had for pre-publication was 17th Oct. - also come and gone!
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John Young

John Young

Posts : 1934
Join date : 2013-09-08
Age : 63
Location : Lower Sheering, Essex

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyYesterday at 1:15 pm

There was something on social media the other day about a relaunch in Australia.

JY, or for Bill’s benefit “Dave”
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bill cainan



Posts : 221
Join date : 2011-09-19

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PostSubject: Re: New Book on AW Durnford   New Book on AW Durnford - Page 2 EmptyToday at 11:25 am

Thanks Dave !!!
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